Privacy Policy

We only collect the information needed to provide and improve our services, including:

• Your name, phone number, WhatsApp number and email address.
• Your service address, area and city for at-home appointments.
• Booking details such as selected services, date, time and preferences.
• Payment status information (we do not store full card or bank details).
• Enquiry details you share through our Facebook and Instagram (Meta) lead advertisements or contact forms.

We use the information you provide to:

• Confirm, schedule and fulfil your salon bookings at your home.
• Assign a beautician and share appointment updates with you.
• Contact you about enquiries submitted through Meta (Facebook/Instagram) Lead Ads.
• Respond to your questions, feedback and complaints.
• Send booking confirmations, reminders and important service notifications.
• Improve our services and offer relevant packages and offers.

When you submit an enquiry through our Meta Lead Ads, your contact details are securely received by our team so we can call or message you about the service you were interested in. We use this information only for genuine follow-up and never for unrelated purposes.

Your information is stored securely on trusted, access-controlled systems. We apply reasonable technical and organisational safeguards to protect your data against unauthorised access, loss or misuse. Access is limited to authorised team members who need it to serve you, and sensitive credentials are never exposed publicly.

We do not sell, rent or trade your personal information to any third party. We share your details only with our own beauticians and staff for the purpose of delivering your booked service, or when required by law.

You may request a copy of your personal information, ask us to correct it, or ask us to delete it from our records at any time. To make a request, email us at roseladyhomesalon@gmail.com from the email or phone number associated with your bookings. We will verify your identity and action your request within a reasonable time, subject to any records we must legally retain.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at roseladyhomesalon@gmail.com.