Privacy Policy

Depending on how you interact with Rose Lady Home Salon, we may collect information such as:

• Name
• Mobile phone number
• Email address
• Service preferences
• Booking details
• Appointment date and time
• Service location/address provided for the appointment
• City or service area
• Communication history with our business
• Enquiry and lead information submitted through our website, advertising forms, WhatsApp, Facebook, Instagram or other communication channels
• Information relating to previous bookings and customer interactions

We may also receive information submitted through Meta/Facebook lead-generation forms when you voluntarily submit an enquiry through an advertisement.

We may use your information to:

• Process and manage salon bookings
• Contact you regarding your enquiry or appointment
• Confirm, reschedule or cancel appointments
• Provide requested salon services
• Provide customer support
• Follow up on enquiries
• Send appointment-related communications
• Send marketing or promotional communications where permitted and where applicable
• Inform you about relevant services, offers or rebooking opportunities
• Improve our services, customer experience and business operations
• Maintain records of bookings and customer interactions
• Prevent fraud, misuse or unauthorized activity
• Comply with applicable legal and regulatory requirements

If you communicate with Rose Lady Home Salon through WhatsApp, we may process your phone number and the messages or information you provide to us.

Where applicable, WhatsApp messaging may be provided through Meta's WhatsApp Business Platform.

Marketing communications may be sent only where permitted by applicable rules and platform requirements. You may request that we stop sending marketing communications at any time.

If you submit your information through a Meta/Facebook/Instagram lead advertisement or lead form, the information you voluntarily provide may be received by Rose Lady Home Salon for the purposes described in this Privacy Policy.

We may use this information to contact you regarding your enquiry, requested services, appointments and relevant follow-up communications.

We may use service providers and technology platforms that help us operate our business, including services used for:

• Website hosting and infrastructure
• Database and authentication services
• Customer relationship management
• Communication and messaging
• Email delivery
• Advertising and lead management
• Analytics and business operations

We do not sell your personal information as a standalone product.

Information may be disclosed where reasonably necessary to provide our services, operate our systems, comply with legal obligations, protect our business or respond to lawful requests.

We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure or destruction.

However, no internet-based service can guarantee absolute security.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining booking and business records, resolving disputes, preventing fraud and complying with legal obligations.

You may contact us to:

• Request information about personal information we hold about you
• Request correction of inaccurate information
• Request deletion where applicable
• Opt out of marketing communications
• Ask questions about how your information is used

Some information may need to be retained where required for legitimate business or legal purposes.

Our services may interact with third-party platforms such as Meta, WhatsApp, hosting providers, database providers, communication providers and other technology services.

Those providers may process information according to their own privacy policies and applicable terms.

Our services are not intentionally directed toward children. We do not knowingly collect personal information from children for marketing purposes.

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last Updated" date.

If you have questions about this Privacy Policy or how your information is handled, please contact us using the email address below.