Refund Policy

• The booking is cancelled while it is still Pending, before we have accepted it.
• Rose Lady cancels or reschedules the booking for any reason on our side, including beautician unavailability or an internal service failure.
• The service could not be delivered due to a genuine issue attributable to Rose Lady.

If you cancel or reschedule a booking after it has been accepted or confirmed, the ₹200 cancellation and rescheduling charge described in our Cancellation Policy is deducted from any amount already paid. The remaining amount, if any, is refunded to your original payment method.

The exact refund or payable amount is shown to you inside the app before you confirm the cancellation or reschedule.

Refunds are issued to the original payment method used at the time of booking. Depending on your bank or payment provider, it can take a few business days for the amount to reflect in your account after we process it.

For bookings paid in cash, refunds are issued via UPI or bank transfer once we have confirmed your account details.

Most refunds are initiated automatically when a cancellation is confirmed inside the app. If you believe a refund is owed and has not been processed, please contact us at roseladyhomesalon@gmail.com or on +91 96999 53655 with your booking ID.